Privacy Policy

This Privacy Policy describes how 1Cabo (operated by Freedom Travel LLC, "1Cabo," "we," "us," "our") collects, uses, and protects your information when you visit 1cabo.net, submit an inquiry, use our chat widget, communicate with us by SMS, email, or phone, or engage our concierge services. By using our Site or services, you consent to the practices described below.

1. What We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, mobile phone number (when voluntarily provided)
• Trip information: requested resort, dates, party size, accommodation preferences, special requests, lodging budget if shared
• Communication content: messages exchanged via chat widget, SMS, email, or phone
• Payment information: only if and when you confirm a booking, and only as necessary to process payment through our payment processor

We also collect limited automatic information when you visit the Site:

• Browser type, device type, IP address, referrer URL
• Pages visited, time spent, and basic interaction events (used to improve the Site and measure ad performance)
• Cookies and similar technologies for session continuity and ad measurement (Meta Pixel)

2. How We Use Information

We use your information to:

• Respond to your inquiry, prepare quotes, and coordinate bookings on your behalf
• Communicate with you via the channels you have provided (email, SMS, phone, chat)
• Share necessary booking details with the specific resort or property you are booking
• Improve our Site, services, and ad targeting (in aggregate, non-personally-identifiable form)
• Comply with legal obligations and protect against fraud or misuse

3. SMS Communications

If you provide your mobile phone number, you consent to receive SMS messages from 1Cabo related to your inquiry, quotes, bookings, and travel coordination. We do not send promotional or bulk SMS to inquirers who have not separately opted in to marketing.

Message frequency varies based on the status of your inquiry. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact [email protected].

4. Information Sharing

We share information only as necessary:

• With resorts and hospitality partners directly involved in your booking, to facilitate your stay
• With service providers who help us operate our business (e.g., GoHighLevel for CRM, Meta for advertising, Twilio for SMS delivery, payment processors). These providers are bound by confidentiality obligations.
• For legal compliance when required by law, regulation, or court order

We do not sell, rent, or otherwise transfer your information to third-party marketers, affiliates, or lead buyers.

5. Cookies and Advertising

We use the Meta Pixel to measure the effectiveness of our advertising and to deliver more relevant ads. The Pixel may set cookies on your device. You can manage cookie preferences through your browser settings or opt out of Meta's interest-based advertising at facebook.com/ads/preferences.

6. Data Retention

We retain your information for as long as necessary to provide the services you requested, to comply with legal obligations, and to resolve any disputes. Inquiry records are typically retained for two years from your last interaction unless a longer retention period is required by law or supports an active booking relationship.

7. Your Rights

Depending on your jurisdiction (including California under CCPA/CPRA, and any applicable similar laws), you may have the right to:

• Request a copy of the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of certain uses of your information (including SMS marketing, via STOP)
• Not be discriminated against for exercising any of these rights

To exercise these rights, contact [email protected]. We will respond within 30 days.

8. Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.

9. Children

Our Site and services are intended for adults age 18 and older. We do not knowingly collect personal information from anyone under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this Policy periodically.

11. Contact

For questions about this Privacy Policy or our data practices, please contact:

1Cabo / Freedom Travel LLC
9948 Via De La Amistad, Suite MBTS
San Diego, CA 92154
Email: [email protected]
Phone: +1 (619) 374-9161